Shipping Policy

Effective Date: August 5, 2025

At Timeless Elegance, we believe that luxury shopping should be seamless from start to finish — which is why we proudly offer free shipping on all orders across India, with no hidden fees or conditions.

1. Free Shipping Coverage

We offer free standard shipping to all locations within India, including:

  • Metro Cities

  • Tier 2 & Tier 3 Cities

  • Remote and rural areas (subject to courier availability)

2. Order Processing Time

  • Orders are processed within 1–2 business days after successful payment.

  • Orders placed on weekends or public holidays will be processed on the next working day.

Once processed, you will receive a shipping confirmation email/SMS with tracking details.

3. Estimated Delivery Times

Location Type Estimated Delivery Time
Metro Cities 2–4 business days
Other Urban Areas 3–5 business days
Rural/Remote Areas 5–8 business days

Note: While we aim for timely delivery, occasional delays may occur due to courier issues, weather, or other external factors.

4. Packaging & Handling

All watches are shipped in secure, tamper-proof packaging and include:

  • Original watch box

  • Brand authentication card (if applicable)

  • Warranty card

  • Invoice and receipt

We take every precaution to ensure your luxury timepiece reaches you in pristine condition.

5. Tracking Your Shipment

Once your order has been dispatched, you will receive:

  • The name of the courier partner

  • Tracking number

  • Tracking link for real-time updates

You may also contact us directly if you require help tracking your order.

6. Delays or Delivery Issues

In the rare case of a delayed or lost shipment, we will:

  • Coordinate with our courier partners on your behalf

  • Provide regular updates

  • Offer a replacement or refund if the issue cannot be resolved

7. In-Store Pickup (Optional)

Prefer to collect your order in person? Choose in-store pickup during checkout and collect your item at no extra charge.

Pickup Address:
Black Urban
R.City, G 28-29, G Floor Phase 1, Rcity Mall
Lalbahadur Shastri Road, Nityanand Nagar, Ghatkopar West
Mumbai, Maharashtra, 400086

8. Need Help?

For questions related to shipping or delivery, please contact us:

📞 Phone: +91 8866125978
📧 Email: blackurban6@gmail.com

By shopping with Timeless Elegance, you enjoy free, reliable shipping and a luxury experience — right from our store to your doorstep.