Terms & Conditions

Effective Date: August 5, 2025

Welcome to Timeless Elegance, operated by Black Urban. By accessing or purchasing from our website or physical store, you agree to the following Terms and Conditions. Please read them carefully before using our services.

1. General

These Terms govern your use of our services, including browsing, shopping, and purchasing from Timeless Elegance either online or in-store. By using our platform, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our services.

2. Product Authenticity & Availability

  • All watches sold are 100% authentic and original, sourced from trusted suppliers and brands.

  • Product availability and pricing are subject to change without notice.

  • While we strive for accuracy, we do not guarantee that product descriptions, images, or pricing are error-free.

  • In the rare event of an error, we reserve the right to cancel or refuse any order placed for a product listed at an incorrect price or with incorrect information.

3. Orders & Payments

  • Orders can be placed online or at our physical store.

  • Full payment must be made at the time of purchase.

  • We accept major debit/credit cards, UPI, net banking, and other secure online payment methods.

  • All transactions are processed securely via trusted third-party payment gateways.

  • We reserve the right to refuse or cancel any order for any reason, including suspected fraud or unauthorized activity.

4. Shipping & Delivery

  • We ship across India using reliable courier services.

  • Delivery timelines are estimates and may vary depending on location and other factors.

  • Shipping details, costs, and tracking information will be provided at the time of order confirmation.

  • We are not responsible for delays caused by courier services or unforeseen circumstances.

5. Returns, Refunds & Exchanges

  • Returns or exchanges are subject to our Return Policy (available on our website or upon request).

  • Returned items must be unused, in original condition, with all packaging, tags, and authenticity certificates intact.

  • Refunds, if applicable, will be processed using the original payment method after inspection and approval.

6. Warranty

  • Most watches sold by Timeless Elegance come with manufacturer warranties.

  • Warranty coverage and duration vary by brand and model.

  • Warranty claims must be made directly with the brand or through our store, depending on the manufacturer’s policy.

  • Damage due to misuse, water exposure (unless specified), or wear and tear is not covered under warranty.

7. Intellectual Property

All content on our website and marketing material — including logos, product images, descriptions, graphics, and text — is the property of Timeless Elegance / Black Urban or its respective licensors. Unauthorized reproduction or use is strictly prohibited.

8. User Responsibilities

When using our site or store, you agree not to:

  • Violate any applicable laws or regulations

  • Provide false or misleading information

  • Attempt to breach our website’s security

  • Copy, reproduce, or resell our products for commercial purposes without permission

9. Limitation of Liability

To the fullest extent permitted by law, Black Urban / Timeless Elegance will not be liable for any:

  • Indirect, incidental, or consequential damages

  • Losses due to product misuse or failure outside of warranty coverage

  • Delays in delivery beyond our control

10. Governing Law & Jurisdiction

These Terms are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be posted on this page with the updated effective date. Continued use of our services constitutes acceptance of the revised Terms.

12. Contact Information

If you have any questions or concerns regarding these Terms, please contact us:

📍 Black Urban
R.City, G 28-29, G Floor Phase 1, Rcity Mall
Lalbahadur Shastri Road, Nityanand Nagar, Ghatkopar West
Mumbai, Maharashtra, 400086

📞 Phone: +91 8866125978
📧 Email: blackurban6@gmail.com

By accessing or purchasing from Timeless Elegance, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.