1. Eligibility for Return
To be eligible for a return, the following conditions must be met:
- The item must be returned within 7 calendar days from the date of delivery or in-store purchase.
- The product must be unused, unworn, and in original condition.
- All original packaging, including box, tags, user manuals, and authenticity certificates, must be intact.
- The item must be returned with the original invoice/bill.
We reserve the right to refuse returns that do not meet the above conditions.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Watches that show signs of wear or use
- Items damaged due to mishandling, accidents, or water exposure (unless specified as water-resistant)
- Customized or engraved watches
- Gift cards or promotional vouchers
- Products bought under clearance, sale, or promotional discounts (unless defective)